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Contact Us

Full contact information is given below for each region

Please contact our Customer Services team on:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

Enter your preferred visit date on the calendar, please be aware that at this point we cannot give you a time of arrival on your chosen date. Your Healthcare Technician will call you on the day of your planned visit to let you know their expected time of arrival.
We would like to know if you are not happy with the service that has been provided by our team at Air Liquide Healthcare and will work to ensure that your points are listened to. Please feel free to contact us by telephone on your regional number where we hope to resolve your issues in the first instance, or please leave your details and comments in the box above and we will make sure that a member of our team contact you.
We would love to know if you have a positive story to share about the service that you have received from our team at Air Liquide Healthcare. You can of course share this when you speak with one of our Customer Services Advisors, or you can pop your comments in the text box above. Where possible will make sure that any compliments (and our congratulations) are passed onto the appropriate member of our team.
We would love to hear from you if you have any suggestions about the service that we provide here at Air Liquide Healthcare. Please feel free to tell us what works well, or to give us some suggestion for improvements by popping your comments in the box above. All suggestions will be reviewed by members of our dedicated quality team.
If you are planning your holidays in the UK or travelling further afield please take a look at our Travelling with oxygen guide which will give you further information on the steps you should take to ensure you get the equipment you require.

A member of our Customer Services team will be able to help you with your query, please contact them as soon as possible on:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

To help us to arrange the required equipment for your holiday can you please provide us with the following information:

If you prefer to speak to a member of our Customer Services team please contact us on:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

Please complete the details for your concentrator(s) in the form below, we will use this informations to update your record as required. Complete a separate form for each concentrator that you use.

Please contact our Customer Services team on:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

Enter your preferred refill date on the calendar, please be aware that at this point we cannot give you a time of arrival on your chosen date. Your Healthcare Technician will call you on the day of your planned visit to let you know their expected time of arrival.

If your home oxygen is no longer required and you would like to arrange the removal of any equipment please contact a member of our Customer Services by calling:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

Please complete your consumable order by contacting our Customer Services team on:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

If your oxygen equipment is not working as expected please contact our Customer Services team immediately by calling:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

If you are experiencing or have been told to expect a power cut at the address that your equipment is used please contact our Customer Services team immediately by calling:

London: 0808 143 9991
South West: 0808 143 9999
Calling from Mobile: 0330 123 5469

Fields with a * are mandatory.

Customer Services for
Home Oxygen Patients

London : 0808 143 9991

South West : 0808 143 9999

Mobile : 0330 123 5469

Email: alhomecare.patientsupport@nhs.net

Home Oxygen Assessment
& Review Service Patients 

North East: 0800 022 3445
Email: alhomecare.hos-ar@nhs.net

Healthcare Professionals

Telephone: 0808 202 2099
Email: alhomecare.hcpsupport@nhs.net
Webportal:
www.airliquidehomehealth.co.uk/hcp/

Commissioners

Telephone: 01905 823 370
Email: hos@airliquide.com

Diabetes Customer Care

Telephone: 0800 012 1560
Email: alhomecare.diabetes@nhs.net

How to contact us with a concern
or compliment 

If you have any problems or concerns with the service you can either call or email us, details as above.
Alternatively you can write to us at:

Air Liquide Healthcare Limited
Alpha House
Wassage Way
Hampton Lovett
Droitwich
WR9 0NX